RETURNS & EXCHANGES POLICY

EXCHANGE AND RETURNS POLICY

At Gia, each piece is created and curated with intention.

For this reason, we do not offer refunds or returns.

Imperfections and flaws in fabric weave and design are an integral part of our collections and characteristic of their charm.  We refer to our collections as PERFECTLY IMPERFECT. The very nature of what we offer is not aimed for perfectionists but ‘VINTAGE LOVERS’ before shipping each garment is checked thoroughly we will highlight any imperfections which may be visually obvious

You will be sent photographs of any flaws to approve before shipping; 

We will go over and beyond what you would expect to make sure the fit and expectation of product is as you have endeavoured so please connect with us.

If you have any hesitations about your size please leave a note for us before you commit to the sale to ensure you get what you need, email ; info@gia-london.com

STORE CREDIT

We understand that sometimes something may not be quite right.

We are happy to offer a Credit note for the full value of your item, provided:

-The item is returned within 14 days of purchase 

-It is unworn, unused, and in original condition

PLEASE NOTE

-Credit notes are issued for the oringinal purchase value

-Items returned without prior approval may not be accepted

-Sale or discounted items may be non-exchngeable

HOW TO REQUEST

Please contact us at: info@gia-london.com

with your order number and reason for return

We encourage mindful purchasing and are always happy to help with sizing or styling before you buy.

Thank you for supporting slow, intentional fashion.

Packets shipped back will need to be at your own expense and need to be trackable and received before refunds are issued. Refunds will not be issued for Lost or damaged items.